Returns + Exchanges
Returns + Exchanges
This return policy applies to all purchases made through this website.
Items may be returned in store or by mail to the address listed below. Returns are accepted back within 14 days of receiving your items in UNWORN and UNWASHED condition, free of damages, and must have the original tags attached.
All custom printed items, clearance items and gift cards are final sale and may not be returned, exchanged or adjusted for any reason. Items sent back with makeup stains, deodorant stains, pet hair, or if the item smells of smoke the item will be rejected. If you are using a discount or promotional code, you will only be credited the original amount spent with the applied code. Gift Cards cannot be returned or refunded. We are flexible and do allow in store AND online exchanges at both of our store locations. Once we have received your items, your credit or exchange will be processed within 3 business days. All online returns must include the following form properly filled out and included in your returned package:
You will be responsible for paying for your own shipping costs for returning your items. We recommend considering using a trackable shipping service as we will not take responsibility for any lost or damaged packages.
If you have any questions about a return please feel free to email us at: firstname.lastname@example.org.
All returns must be sent to following address:
Hats Off T-Shirts & Engraving
ATTN: Returns ORDER #
26477 72nd Ave NW Suite 100A, Stanwood, WA 98292
As all of our items are inspected for damages before being sent out, any claim for a damaged or defective item must be made within 48 HOURS of receiving your packages delivery. This claim must be made via email with the following information included:
Order # and item that is damaged
Explanation of what is wrong
Photo of the defective item must be attached
Please send all claims to: email@example.com.
To cancel an order, please call customer support within one business hour of placing your order. Orders cannot be cancelled via email.
Customer Support (360) 926-8036 - Monday - Friday 10am - 6pm PST